Organizational Culture

Our Mission and Vision

We have established a Mission, Vision and values that lead our path and set the guidelines for planning strategies and projects aimed for success to attract and satisfy consumer demand, consistently generate economic value and greater social development for our shareholders.

Mission

Generate economic and social value through companies and institutions.

 

  • We generate economic value through designing, building and scaling mass business models, which enable us to meet our customers’ daily needs in a distinguished and efficient manner.
  • We generate social value contributing to the improvement of the communities we serve through our actions, the comprehensive development of our employees, and with value proposals that generate well-being.

Vision

Our focus towards accomplish our mission can only be compared with our passion to achieve our strategic goals: 

  • Be the best owner, partner and operator of our businesses in the long term.
  • Aspire to double the value of our business every 5 years.
  • Be leaders in the markets where we operate.
  • Be the best employer and neighbor to the communities in which we operate.

Our values

We live up our commitment with a sense of belonging and responsibility in our actions and through our values, which are relevant part of the organization and provide the foundation for the development of standards on which our decisions and actions are based.

A FEMSA employee generates a great impact, always seeks to transcend, places the greater good of the organization above his or her own professional goals, and excels for his or her:

  • Integrity and Respect: Is honest in his or her behavior and maintains a respectful and dignified treatment with all the people.
  • Sense of Responsibility: Is committed. Measures, acknowledge and takes responsibility of his or her actions.
  • Humbleness and Service Attitude: Perceives that everyone is valuable and important, is always willing to collaborate and serve for the organization’s benefit.
  • Passion for Learning: Is in constant pursuit of learning and new challenges that allows him or her to develop continuously in a dynamic environment.

The way our employees work, reinforces / develops FEMSA’s distinctive capabilities and enables our strategy.

  • Customer Focus: Is always in the search of improve our value proposition and the experience of our customers.
  • Commitment to Excellence: Is focused on continuous improvements to reach excellence and create value.
  • Innovation-Oriented: Constantly questions the status quo to positively transform our business model.
  • Collaborative Aptitude and Willingness: Develops the best working teams and generates coordinated efforts through systemic thinking to enable our customers.

Cuauhtémoc Ideology

 

Eugenio Garza Sada not only directed the company in a very significant stage, but also based his decisions on a series of principles and concepts he developed through the years, which he called the “Cuauhtémoc Ideology”. This ideology is increasingly embraced in FEMSA, where we use it as an essential guide for our professional and personal growth.

I
Recognize the merit of others

Due to the role they may have played in the success of the Corporation and mention it in a spontaneous, timely and public manner. To take credit for that, to attribute to oneself the merit that belongs to those who work through their own self-motivation, would be an ignoble act, it would cut off a source of affection and would not allow the executive to behave as he should.

II
Temperament control

One should have the ability to peacefully and reasonably resolve any problem or situation, regardless of how irritating the provocations may be that must be tolerated. He who is not capable of controlling his own impulses and expressions, cannot act as the leader of a corporation. The true executive abdicates the right to get mad.

III
Never mock others

Do not make fun of anyone or anything. Avoid jokes that hurt or those with double meanings. Keep in mind the damage that sarcasm causes never heals.

IV
Be polite

Don’t be overly ceremonious, but do make sure that others find enjoyable your company.

V
Be tolerant

Of the differences that may be found in the race, color, manners, education or in the idiosyncrasies of others.

VI
Be punctual

He, who cannot meet his appointments, will soon become a hindrance.

VII
If you are vain, you must hide it

As if it were the most intimate secret. An executive cannot show arrogance or self-complacency. Often the failures of famous men confirm the adage, “pride precedes the fall”. When one begins to say that other employees are incompetent, or that clients are misers and foolish, you will have begun to get into trouble.

VIII
Do not alter the truth

What one affirms should be done with thought; and what is promised, must be delivered. Half-truths may hide mistakes, but only for a short time. A lie works as a boomerang.

IX
Let others speak

Especially collaborators, until they reach the true crux of the problem, even if you have to listen to them patiently for an hour. You would make a poor director, if you dominate the conversation instead of limiting yourself to listening.

X
Express yourself concisely

With clarity and completeness, especially when giving instructions, it is always good to have a dictionary close by.

XI
Clean up your vocabulary

Eliminate interjections. Vulgar voices and familiar shouting weaken expressions and create misunderstandings. Great parliamentarians never used a single vulgar expression to verbally destroy their enemies.

XII
Be sure to enjoy your work

It is very legitimate to have hobbies and interests in other things, but if going to work becomes a sacrifice, what you need is a vacation or employment at another corporation.

XIII
Recognize the enormous value of the manual laborer

Whose productivity makes the management position possible and affirms the future of both.

XIV
Think of the benefit of the business more than your own

It is a good tactic. Fidelity to the firm promotes self-benefit.

XV
Analyze over and above inspiration or intuition

This should be the prerequisite of action.

XVI
Dedication to work

It benefits the individual, the firm and the entire society. In this it is similar to priesthood.

XVII
Be modest

It needs to be understood that it has nothing to do with the worth of the person, the size of the car or home, or the number of friends or clubs that one belongs to, luxuries, or the sign on the office door; and if these things mean more than work well and quietly done, and the knowledge and spiritual refinement to acquire them, then what is needed is a change of attitude or employment.